Business Systems and CRM Design
monday.com CRM and work management solutions, from requirements and process mapping to configuration and rollout.
IT Systems Manager · Business Systems Consultant
Jeffry Gamba
I make complex business systems simple, secure and ready to scale.
From CRM redesigns to enterprise SaaS governance, I help organizations get more value from the platforms they already pay for, with fewer manual steps and clearer ownership.
6+Years in IT Systems and Operations
9Professional Certifications
36Platforms and Tools Used
2024Graduate Diploma in Project Management
About
I turn scattered tools into business systems that scale.
I'm Jeffry Gamba, an IT Systems Manager and business systems consultant. I help growing companies and remote teams fix where work gets stuck: the CRM no one trusts, the SaaS sprawl no one owns, the manual hand-offs that slow every request.
My path runs from systems administration and IT project management to enterprise application administration and, most recently, solution architecture. Along the way I've learned that the hardest part of any system is not the configuration. It's getting people to use it well.
Clients and employers bring me in when they need someone who understands both the business process and the platform behind it. I translate requirements into working systems, then stay through rollout, training and adoption so the change actually sticks.
How I can help
SaaS Administration and Governance
Access, SSO, provisioning, licensing and vendor management across Slack, Google Workspace, Zendesk and 1Password.
Workflow Automation and Integration
Automations and integrations that replace manual hand-offs, connecting CRM, helpdesk, email and collaboration tools.
IT Project Delivery
IPMA-D certified project management: scope, stakeholders, deployment, training and user adoption.
How I work
- DiagnoseMap the current process, tools and pain points with the people who use them.
- DesignDefine requirements and a solution that fits the business, not just the software.
- DeliverConfigure, integrate, test and roll out, then train teams and measure adoption.
Expertise
Capabilities across the full systems lifecycle.
Eight disciplines I bring to every engagement, from governing access and licenses to redesigning how work moves between teams.
IT Systems Management
Owning the health, access and lifecycle of the tools a company runs on.
Business Systems Administration
Configuring and maintaining monday.com, Jira, Confluence, Zendesk, Google Workspace and the rest of the stack.
SaaS and Cloud Administration
SSO, provisioning, permissions and license governance across Okta, OneLogin, 1Password and Slack Enterprise Grid.
Business Process Automation
Replacing repetitive manual steps with forms, triggers and automatic hand-offs.
Technology Operations
IT service management, helpdesk workflows, Tier 3 support and documentation that keep requests moving.
Systems Integration
Connecting CRM, helpdesk, email and collaboration tools through native integrations, Make.com and SSO.
Digital Transformation
Moving teams off spreadsheets and email threads onto structured, trackable systems.
IT Project Management
IPMA-D certified. Leading developers and QA from scope through rollout.
Projects
Selected projects and the problems they solved.
A closer look at how process design, platform configuration and change management come together in real engagements.
Business process automation · monday.com + Slack
A support desk that runs itself
A ticketing workflow where one form submission notifies support, assigns the work, tracks status and emails the requester, with nobody copying information by hand.
monday.comSlackEmail automation
- WhenA request is submitted through a form
- ThenSupport gets a Slack notification
- ThenThe task is assigned to the right owner
- ThenStatus updates as the work moves
- ThenThe requester gets an automatic email
Enterprise workspace consolidation
Supported the consolidation of 15+ workspaces into a unified Slack Enterprise Grid for 12,000+ users, with SSO, automated provisioning and standardized governance.
Slack Enterprise GridSSOIAM
CRM redesign and IT helpdesk rollout
Redesigned monday.com CRM as Solutions Architect, rolled out a Zendesk IT Helpdesk and built dashboards that give managers a live view of requests, owners and status.
monday.com CRMZendeskDashboards
Leading developers and QA
Served as project manager and systems administrator at the same time, leading a six-member developer and QA team on an internal system deployed across six regional servers.
IPMA-DDeliveryTeam leadership
Training and documentation
Trained users and wrote documentation and knowledge bases so teams actually adopt the tools they're given.
Knowledge baseOnboarding
Experience
Business systems that teams adopt and operations can rely on.
Six-plus years across enterprise application administration, SaaS operations, solution design and IT project delivery: turning business requirements into secure, integrated and automated systems on platforms serving 12,000+ users.
Core Expertise
Core Tech Stack
-
BAMAL FASTENER
June 2025 – October 20261 year 5 months
Employed through
PenbrothersEmployment EngagementIT Specialist II | Business Systems
Led the redesign and implementation of monday.com CRM and business applications, partnering with department leaders on business analysis, requirements gathering, process improvement, and workflow automation. As the monday.com Solutions Architect, managed the end-to-end solution lifecycle, including process mapping, solution design, system configuration, testing, deployment, and user adoption. Delivered cross-functional solutions for project management, customer and vendor onboarding, digital forms, and business reporting to streamline operations and improve process visibility.
Managed SaaS applications, including monday.com, Zendesk, and Loom, overseeing system administration, access management, integrations, technical support, and continuous improvement. Led the implementation and rollout of Zendesk IT Helpdesk and Loom, including user training and adoption. Coordinated SaaS licensing, vendor management, and renewal recommendations while collaborating with business stakeholders on employee surveys, performance evaluation forms, and reporting solutions to support data-driven decision-making.
Core Expertise 18
Technology Stack 14
-
A Perfect Space
November 2024 – March 20255 months
Employed through
ConnectOSEmployment EngagementIT Business Applications Manager
Managed enterprise business applications and IT operations across 10+ SaaS platforms, including monday.com, Google Workspace, Slack, Make.com, Mailchimp, and 1Password. Worked directly with executive leadership on business analysis, requirements gathering, Business Requirements Documents (BRDs), solution evaluation, and technology planning. Oversaw software procurement, license management, application access controls, and vendor relationships. Recruited and coordinated external contractors, managing work assignments, deliverables, and technical escalations to support business operations.
Administered and optimized monday.com CRM, including workflow automation, integrations, permissions, and data management. Managed website-to-CRM and Mailchimp integrations, data migration, validation, and contact database maintenance to improve data accuracy and operational efficiency. Supported digital marketing operations through AI-assisted HTML email development using Claude and email campaign deployment through Mailchimp and monday.com CRM. Provided application support, troubleshooting, technical documentation, and user training to maintain system reliability and improve platform adoption.
Core Expertise 20
Technology Stack 25
-
TELUS (Canada)
April 2022 – August 20242 years 5 months
Employed through
TELUS DigitalEmployment EngagementEnterprise Applications Administrator
Administered enterprise SaaS applications, including Slack Enterprise Grid supporting 12,000+ users and monday.com Enterprise supporting 5,000+ users across multiple business units. Supported the consolidation of 15+ workspaces into a unified enterprise environment, standardizing platform configurations, user access, workflows, and application governance. Provided Tier 3 application support, performing technical troubleshooting, root cause analysis, and vendor escalation to resolve complex enterprise application issues.
Collaborated with Information Security, Development, business stakeholders, and technology vendors on Single Sign-On (SSO), identity and access management (IAM), automated user provisioning and deprovisioning, and system integrations. Conducted access reviews, software license audits, and security control checks to support compliance, user lifecycle management, and SaaS governance. Advised stakeholders on platform capabilities, secure collaboration, and operational improvements across enterprise applications.
Core Expertise 20
Technology Stack 7
-
Cafe24
September 2019 – December 20212 years 4 months
EmploymentDirect HireEmployment EngagementSystems Administrator & IT Project Manager
Led a six-member development and QA team in enhancing Meeting Master, an internal enterprise meeting reservation system deployed across six regional servers. Managed IT project delivery, business requirements, product backlog, development priorities, testing, and release coordination. Worked with cross-functional stakeholders to align system enhancements with business requirements, coordinate phased deployments, and support application reliability across regional operations.
Administered enterprise applications and IT operations supporting 2,000+ users across six APAC branches. Managed Jira and Confluence, optimized application workflows, and standardized onboarding, offboarding, and access management processes. Supported enterprise application rollouts involving Okta Single Sign-On (SSO), Slack, and Google Workspace. Coordinated software licensing, system audits, vendor evaluations, and technical documentation to strengthen application governance and operational consistency.
Core Expertise 20
Technology Stack 11
Credentials
Certified, trained and hands-on.
Formal education in IT and project management, backed by nine certifications across project management, cybersecurity and the platforms I administer.
Education 2
Graduate degree
Graduate Diploma in Project Management (GDipM)
PUP Graduate School
Sta. Mesa, Manila, Philippines | 2024
Undergraduate degree
Bachelor of Science in Information Technology
Bicol University
Polangui, Albay, Philippines | 2017
Certifications 9
Certified Project Management Associate (IPMA-D)
International Project Management Association
Certified in Cybersecurity (CC)
International Information System Security Certification Consortium (ISC2)
Slack Administrator Certified
Salesforce
monday.com Administrator Certified
monday.com
monday.com Core Certified
monday.com
monday.com Core Builder Certified
monday.com
Registered Scrum Basics™
Agile Education by Scrum Inc.™
1Password Business Admin Certification
1Password
Loom Fundamentals Certificate
Atlassian (Loom)